// Apex Trigger: Auto-assign Priority Based on Subject Keywords trigger AutoPriorityTrigger on Case (before insert) { for(Case c : Trigger.new) { if(c.Subject != null && c.Subject.toLowerCase().contains('urgent')) { c.Priority = 'High'; } else if (c.Subject != null && c.Subject.toLowerCase().contains('issue')) { c.Priority = 'Medium'; } else { c.Priority = 'Low'; } } }
 
// Apex Class: Assign Case to Least Busy Agent public class CaseAssignment { public static void assignCase(Case newCase) { List<User> agents = [SELECT Id FROM User WHERE UserRole.Name = 'Support Agent' AND IsActive = true];
 
Map<Id, Integer> agentCaseCounts = new Map<Id, Integer>();
    for (User agent : agents) {
        Integer caseCount = [SELECT COUNT() FROM Case WHERE OwnerId = :agent.Id AND Status != 'Closed'];
        agentCaseCounts.put(agent.Id, caseCount);
    }
 
    Id leastBusyAgent = null;
    Integer minCount = Integer.MAX_VALUE;
    for (Id agentId : agentCaseCounts.keySet()) {
        if (agentCaseCounts.get(agentId) < minCount) {
 
 

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